Shipping and Deliveries
Shipping Countries
We ship to the following European countries: Italy, France, Germany, Austria, Belgium, Finland, Denmark, Ireland, Spain, Portugal, Romania, Hungary, Slovenia
Shipping Costs
| Destination | Conditions | Delivery Times | Cost |
|---|---|---|---|
| Italy, France, Germany, Austria, Belgium, Finland, Denmark, Ireland, Spain, Portugal | Orders from €0 to €150 | 3-8 business days (up to 10 days for handmade products) | €14.99 |
| Italy, France, Germany, Austria, Belgium, Finland, Denmark, Ireland, Spain, Portugal | Orders from €150.01 and up | 3-8 business days (up to 10 days for handmade products) | FREE SHIPPING |
| Romania, Hungary, Slovenia | Orders from €0 to €150 | 3-8 business days (up to 10 days for handmade products) |
€19.99 |
| Romania, Hungary, Slovenia | Orders from €150.01 and up | 3-8 business days (up to 10 days for handmade products) | FREE SHIPPING |
Processing Times
Orders placed before 11:59 PM (GMT+2) are processed and shipped the next business day.
Preparation times are generally 3-8 business days. For handmade products, processing times may extend up to 10 business days.
Delivery Times
Once your order is shipped, delivery times are 3-8 business days for all countries served (up to 10 days for handmade products).
Order Tracking
You'll receive an email with your tracking number as soon as your order ships. You can use this number to track your shipment in real time.
My tracking link isn't working
The tracking link may take a few hours (up to 24 hours) to activate after shipping. If it's still not active after this time, please contact us for assistance.
Delivery Problems
I didn't receive my order
If you haven't received your order within the expected timeframe, first check the shipping status using your tracking number. If the package appears to have been delivered but you haven't received it, contact us immediately.
Incorrect delivery address
If you entered an incorrect delivery address, please contact us immediately. If your order hasn't shipped yet, we'll try to correct the address. Once shipped, it can't be changed.
Package returned to sender
If your package has been returned to sender, it could be due to:
- Incorrect or incomplete address
- Failure to collect at the delivery point
- Failure of delivery by the courier
In these cases, please contact us to arrange a new shipment.
International Shipping
For shipments to countries not listed, please contact us to check availability.
For international shipments, customs duties and import taxes may apply and are the responsibility of the recipient.
Contact us
For any questions regarding the shipping of your order, please feel free to contact us by email. We'll be happy to help!