How can we help you?

Our team is available to answer questions about products, orders, shipping, and returns.

Email: info@franlillo.it
Telephone: +39 347 791 2614
Opening hours: Mon-Fri 9:00-18:00

Response times

We respond to all inquiries within 24-48 business hours. During peak seasons, processing times may be slightly longer.

Order Tracking

You'll receive an email with your tracking number as soon as your order ships. You can track your shipment directly from the link in the email.

If you have any questions about your order, please contact us with your order number.

Changes and cancellations

If you wish to change or cancel an order, please contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to assist you.

Returns and refunds

You have 30 days from receipt to return the products. The products must be unused, in their original condition, and with intact labels.

To initiate a return, contact us by email. We'll provide you with return instructions.

Frequently Asked Questions

What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment methods through Shopify.

How much does shipping cost?
Shipping is free for orders over €150. For smaller orders, shipping costs vary based on destination.

Do you ship internationally?
Yes, we ship to some European countries. Delivery times vary depending on the destination (3-8 business days).