Product Complaints Service
Customer Service
Our customer service team is available to provide support regarding orders, products, and any other purchasing needs.
📧 Contacts
Email: info@franlillo.it
Telephone: +39 347 791 2614
Support Hours: Monday - Friday, 9:00 - 17:00 CET/CEST
Response time: Within 24 business hours
Assistance Procedures
🔹 Defective or damaged products
If you receive defective or damaged products during transport, please follow the procedure below:
- Contact customer service within 48 hours of receiving the goods
- Provide photographic documentation of the product and any damage to the packaging
- Please provide your reference order number
- The product will be replaced or refunded in accordance with current legislation.
🔹 Product does not comply with the order
If the product received does not correspond to what was ordered:
- Contact customer service immediately
- Provide order number and detailed description of the non-conformity
- We will send the correct product or refund the amount paid.
🔹 Returns and refunds
For detailed information on return and refund procedures, please refer to the dedicated page .
🔹 Shipment tracking
The tracking code will be sent via email upon shipment. For assistance with tracking, please contact customer service with your order number.
🔹 Further requests
For any further information or needs, please contact customer service via the channels indicated.