Contact us

We're here to help! Contact our team with any questions about orders, products, shipping, or returns.

Email: info@franlillo.it
Telephone: +39 347 791 2614
Opening hours: Mon-Fri 9:00-18:00

Response times

We respond to all inquiries within 24-48 business hours. During peak seasons, processing times may be slightly longer.

Frequently Asked Questions

How can I track my order?
You will receive an email with your tracking number as soon as your order ships.

Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to help you.

How do returns work?
You have 30 days from receipt to return the products. See our Returns page for more details.

Order Support

For assistance with an existing order, please have your order number available when contacting us.